Warranty Info

All of the products offered by Array Shutters and Blinds are backed by manufacturer warranties. We are authorized dealers for Hunter Douglas, Graber, Century Blinds, Fabricut, Kirsh, and Panorama Window Film. For detailed warranty information contact us through our online form or give us a call at (602) 677-2779.

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Hunter Douglas Lifetime Guarantee

The Hunter Douglas” Lifetime Guarantee is an expression of our desire to provide a thoroughly satisfying experience when selecting, purchasing and living with your window fashion products. It you are not thoroughly satisfied, simply contact Hunter Douglas at (888) 501 • 8364 or visit hunterdouglas.com. In support of this policy of consumer satisfaction, we offer our Lifetime Limited Warranty as described below.

COVERED
BY A LIFETIME LIMITED WARRANTY

  • Hunter Douglas window fashion products are covered for defects in materials, workmanship or failure to operate for as long as the original retail purchaser owns the product (unless shorter periods are provided below).
  • All internal mechanisms.
  • Components and brackets.
  • Fabric delamination.
  • Operational cords for a full 7 years from the date of purchase.
  • Repairs and/or replacements will be made with like or similar parts or products.
  • Hunter Douglas motorization components are covered for 5 years from the date of purchase.

NOT COVERED
BY A LIFETIME LIMITED WARRANTY

  • Any conditions caused by normal wear and tear.

  • Abuse, accidents, misuse or alterations to the product.
  • Exposure to the elements (sun damage, wind, water/moisture) and discoloration or fading over time.
  • Failure to follow our instructions with respect to measurement, proper installation, cleaning or maintenance.
  • Shipping charges, cost of removal and reinstallation.

Hunter Douglas (or its licensed fabricator/distributor) will repair or replace the window fashion product or components found to be defective.

TO OBTAIN WARRANTY SERVICE

  • 1. Contact your original dealer (place of purchase} for warranty assistance.
  • 2. Visit hunterdouglas.com for additional warranty information. frequently asked questions and access to service locations.
  • 3. Contact Hunter Douglas at (888) 501-8364 for technical support, certain parts free of charge, for assistance in obtaining warranty service or for further explanation of our warranty.
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